All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express. We also accept PayPal and Klarna.

AU:

Shipping can take up to 3-7 days.

Rest of the World:

Shipping could take up to 7-14 days.

Due to global supply chain challenges, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for orders over $60 within Australia.

Yes, we do! We offer international shipping to Australia, New Zealand, and selected countries. If you have any questions about shipping to your specific location, please don't hesitate to contact us, and our customer support team will be happy to assist you.

We do not accept returns or offer refunds on purchases. To help you make an informed decision, we recommend trying out our skin quiz, this personalised quiz will help identify the best products for your specific skincare needs, ensuring a tailored approach to your routine. For additional skin consultations, please reach out via email to hello@honestglowco.com.au

If you've purchased an item and it arrived damaged during delivery, you can submit a refund request within a week of your purchase. To help our support team investigate the issue, please take a photo of the damaged item and include it in your email to us at hello@honestglowco.com.au

In the case when the packaging has been opened and the product has been used, you are not eligible for a refund.

If the product has been damaged, please reach out to us at hello@honestglowco.com.au within 7 days of receiving the item.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.